Typical response time: under 24 hours. During beta, most questions are answered same day.
What we can help with
🔑
Account & Login
Password resets, login issues, account access, and user management questions.
Email us
💳
Billing & Subscriptions
Tier changes, billing questions, invoices, seat limits, and account access.
Email us
🪝
Kits & Equipment
Help with inspections, item setup, shelf inventory, QR scanning, and the equipment library.
Email us
📋
Scheduling & Jobs
Shift setup, job creation, clock-in issues, pay codes, and crew assignment questions.
Email us
🚛
Fleet Management
Vehicle setup, inspection checklists, out-of-service workflow, and problem flag questions.
Email us
👥
Team & Permissions
Invite codes, role configuration, permission toggles, and onboarding new employees.
Email us
📄
Documents & Policies
Company documents, policy distribution, acknowledgments, and questions about the planned forms system.
Email us
🐛
Bug Reports
Found something broken? Tell us what happened, what screen you were on, and what device you're using.
Email us
💡
Feature Requests
Have an idea for something KERN should do? Beta testers get priority in the feature request queue.
Email us
Common Questions
How do I reset my password?
On the login screen, tap
Forgot Password? and enter the email address on your account. You'll receive a reset link within a few minutes. If you don't see it, check your spam folder. If you're still stuck, email
admin@getkern.io and we'll sort it out manually.
How do I add a new employee to my company?
Go to Admin Hub → Employees → Invite to generate an invite code. Send that code to your new hire — they enter it on the Create Account screen and their profile is linked to your company automatically. Invite codes expire after 72 hours.
How does KERN handle inspection and operational history?
KERN is designed to keep inspection and operational history connected to the relevant employee, equipment, vehicle, kit, and job. Availability and retention behavior can vary by record type during beta. Contact support before relying on KERN for a specific regulatory retention requirement.
A vehicle failed inspection — why is it showing out of service?
When a critical inspection item fails, KERN automatically flags the vehicle as out of service. This is by design. To clear the out-of-service status, the issue must be resolved and a passing inspection recorded for the critical item. A manager can also manually override the status with a documented reason.
How do I upgrade or downgrade my subscription?
Email
admin@getkern.io with the tier you'd like to move to. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. Full self-serve tier management via the app is coming soon.
What happens to my data if I cancel?
Data access after cancellation depends on the current account state and applicable terms. Contact
admin@getkern.io before canceling to confirm export options and the retention timeline for your account.
Can I use KERN on multiple devices?
KERN is being tested across mobile and web during controlled beta. Supported devices and available workflows can vary by beta release; contact support if you need to confirm a specific device or browser.
Does KERN work offline?
GPS clock in/out and certain inspection actions have offline support — records are queued and synced automatically when connectivity is restored. Not all features are available offline. Full offline mode is on the roadmap for a future release.
How do I report a bug?
Email
admin@getkern.io with as much detail as you can: what screen you were on, what you tapped or entered, what you expected to happen, and what actually happened. Device type and OS version are helpful too. Screenshots are always appreciated.
Will KERN ever sell my data?
KERN does not sell or rent personal information or company data. Limited sharing with service providers or where legally required is described in our
Privacy Policy and
Terms of Service.